Privacy Policy

1. Information We Collect

When you use Fish AI or contact us, we may collect the following information:

• Contact information: Name, email address, phone number, business name
• Business information: Industry, services offered, operating hours, service areas
• Communication data: Phone call recordings, transcripts, SMS messages, and email correspondence handled by our AI system on your behalf
• Usage data: How you interact with our services, including call logs, booking data, and system activity
• Technical data: IP address, browser type, and device information when you visit our website

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI phone answering and business management services
• Answer calls and manage communications on behalf of your business
• Book jobs, capture leads, and send follow-up messages as configured
• Generate reports and insights about your business performance
• Communicate with you about your account, updates, and support
• Train and improve our AI systems (using anonymised and aggregated data only)
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Third-party services that help us operate (e.g., cloud hosting, telecommunications providers)
• Your customers: When our AI system communicates on your behalf
• Legal requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organisational measures to protect your information, including encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 12 months unless you request earlier deletion. You can request deletion of your data at any time by contacting us.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and analyse website traffic. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us or email us at hello@fishai.com.au.