Repairs & Care

Agent acting cooked? Ring the agent repair bloke.

Lost access, missed schedule, forgotten rule or strange behaviour—we use the installation record and safe diagnostics to identify the fault. Most investigation can happen remotely.

Ask about a repair

Casual repair

Contact FishAI when you want help. We scope the fault, obtain consent for any access, diagnose it and quote work that extends beyond a straightforward repair.

Agent upgrades

Add a new responsibility, integration, provider or specialist lane as a separately scoped job.

Optional Agent Care

Ongoing health review, FishAI alert visibility, priority response and tuning—defined by a separate care agreement, never compulsory rent.

Monitoring ownership

Walking away means the alarm follows the owner.

During 30-day commissioning support, FishAI may receive installation alerts. After handover they go to the customer by default. FishAI continues receiving and responding only when an Agent Care agreement says so.

Customer alert

The owner is told when an agreed check fails.

Safe diagnostic bundle

Run history, error summary and configuration identity—credential values excluded.

Consent-based support

No permanent open back door. Support access is defined, revocable and used only for agreed work.